We are a “need to achieve” society. Success may be measured differently person to person, but success is not only a goal, it is the primary—if not only—objective. In theory it could project a strong, competitive, no-nonsense character. We want to be successful. We want our children to be successful. We want our company to be successful. We want our country to be successful. But how do we get there? 

This question is rarely, if ever, asked but assumptions regarding the length of time involved regularly pop up, especially when measurement disputes are the situation into which such assumptions are injected.

Many of our greatest quality giants have discussed the value of education and training. For example, Dr. Deming dedicated two of his renowned 14 points of management to the subject.

Quality professionals should feel proud of the accomplishments that they have helped bring about. The quality profession has risen to the tremendous challenges of the last century by developing methodologies that have helped businesses meet the demands of their customers.