What does cost of quality really mean? To answer the question, let’s take a step back. Define quality. Take a moment to ponder.

To maximize profits, it is necessary to align business objectives and priorities with quality improvement processes. As organizations strive to increase bottom-line performance, they often forget to integrate two important planning activities-strategic and quality planning.

How many times have you found your bills confusing, overloaded or simply inaccurate ? Have you ever had problems paying, or been unclear about how to switch suppliers ? Billing problems are a major cause of complaints made to utilities and utility industry ombudsmen.

An average home may lose 30 % of its heat or air-conditioning energy through its windows. To help boost energy efficiency, ISO has published a standard designed to assess the energy use of windows and, in so doing, increase performance and save homeowners’ money.