Quality professionals are responsible for many important functions: making sure products and services are properly operating, reducing waste, improving processes and much more.

Should organizations focus on continual improvement or swing for the home run? To answer, we should ask ourselves two questions. “Are we making progress?” and “Are we better than competitors to the point of having a strategic advantage?” 

The official definition of the word “control” is: to exercise authoritative or dominating influence over; or to adjust to a requirement. Control should be familiar to all engineers from its roots in the scientific method.

Motivating others is a technique that one has to acquire to become a successful leader. Accomplishment of goals, targets and objectives is based upon how well we are able to motivate people. Probably as high as 90% of all things achieved by leaders are done through others.